The Privacy Act 1988 (Cth) and the Australian Privacy Principles regulate the way businesses handle your personal information. We would like to tell you about Pivotal Insurance Brokers' approach to information privacy as an Authorised Representative of Better Broker Network.
It is important that you know the personal information you supply will only be used by entrusted parties who will treat it with the appropriate degree of privacy. With this in mind we obtain a copy of our insurers' privacy policies to ensure they abide by similar terms.
Personal information
Personal information is essentially information or an opinion about a living individual whose identity is apparent, or can reasonably be ascertained, from the information.
How your personal information is used and disclosed
We respect your privacy and are committed to protecting your personal information, so we only collect the information we require to provide and market our services to you. We need to collect personal information directly from you to be able to establish and determine the correct insurance cover for your needs. We also need to identify you or your company from other individuals assuming your identity who are attempting to gain unauthorised access to your personal information and accounts.
Before we collect any personal information about you or your company, we will always identify ourselves by name and state the company we are employed by. We will also advise you of the purpose of the collection. You can choose at any time not to disclose your information to us, but please bear in mind this may hinder the service we are trying to provide. You will only ever be asked for information that is relevant.
If we need to collect information about you, or your company, from a third party we will always approach you for the authority to do so. We will ask you to sign a consent form allowing us to access this information. Pivotal Insurance Brokers will not use or disclose personal information that is unrelated to our services, nor will we sell your information to a third party.
Sometimes we are required, or authorised, by law to disclose your personal information. We may disclose your personal information to a court in response to a subpoena, or to the Australian Taxation Office following a direction issued under taxation laws.
Data quality
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date.
Data security
We regard the security of your personal information as the highest priority. With this in mind we have procedures in place to guard your information. Our computer systems are protected by firewall software, which denies access to unauthorised people attempting to access our servers from an outside connection. All computer workstations are password protected.
Access to personal information
You have the right to access personal information which we collect and hold about you relating to your business transactions with this company. If you would like to access any personal information we hold about you, or you would like more information on our approach to privacy, please ask us. We may refuse you access to your personal information in a number of circumstances, for which we will always explain the reason.
Some of these reasons include:
- The information may relate to existing or anticipated legal proceedings with you;
- Denying access is required or authorised by law;
- When the request for access is regarded as frivolous or vexatious.
Identifiers
We do not use Commonwealth identifiers as a means by which to prove your identity. These Commonwealth identifiers include identification numbers such as your Tax File Number or Medicare Number.
Sensitive information
Sensitive information includes information about your ethnic or racial origin, political opinions, membership of a political association, religious beliefs or affiliations, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record, or health.
To enable us to give you the best possible service we may require sensitive information from you. You will always be told the reason why this information is collected, and you have the right to refuse, although this may affect the service we are trying to provide.
Updates to this policy
We constantly review our policies and procedures to stay up to date with changes in the law, technology and market practice. As a result of these changes, we may change this policy to reflect the relevant changes without further notice.
Request for access
If you wish to lodge a request to gain access to your personal information, you can contact us by calling 1800 385 031 or emailing admin@pivotalib.com.au.